"Since switching to ONLINE, we've come to realize the true value of vendor commitment. Most vendors are there for you at the start, but they soon fade away. ONLINE has always been there for us. We now view ONLINE Computing as a partner rather than simply a vendor."
Mechanical Servants - Eugene Amante
Mechanical Servants repackages a variety of convenience-sized beauty and health care products into compact travel-packs for retail outlets. We are constantly battling to attain and hold a slim competitive edge over our major competitors. The slightest misstep in pricing, packaging, or delivery can quickly shift the advantage to another supplier.
Success in this business demands a first rate ERP system.
Our former system tended to bloat inventory because it didn't allow us to precisely gauge sales flow and track how fast different product packages were selling. We clearly know that our next system had to truly meet ALL our needs in terms of capabilities, cost, and comprehensive support. We looked at five vendors, and there were some very big name brands among them.
MasterTools offered critical capabilities that enabled us to implement a "just-in-time" production and distribution strategy, that keeps us very competitive,
When we considered performance and total cost of ownership, MasterTools was by far the most reasonable alternative we saw. The system flexibility and minimal customization requirements were impressive. MasterTools gave us exactly what we needed at a price we could afford. Our decision came down to cost, capabilities, flexibility, support, and the power of the underlying database engine. That combination put ONLINE Computing way ahead of the others.
MasterTools also has a wonderfully short learning curve. Other vendors said we'd be down for about a month, while our employees learn the new software. Our staff is a real mix of educational and cultural backgrounds and levels of computer literacy, so we thought those depressing estimates were fairly reasonable.
ONLINE had our employees comfortably using MasterTools within a couple of days. We cut off sales just prior to a weekend and two days later were back up and running a t full speed. The training was beyond exceptional. It was unbelievable.
After all the product comparisons are done and the pricing gymnastics are over, as the buyer of a mission-critical system, you are left with the one question that really gives you a queasy feeling . Which company can I trust to treat us well In the years ahead?
Since switching to ONLINE, we've come to realize the true value of vendor commitment. Most vendors are there for you at the start, but they soon fade away. ONLINE has always been there for us. We now view ONLINE Computing as a partner rather than simply a vendor.